This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from sajbaki.com. Sajbaki is  committed to respecting your privacy and protecting the personal data you share with us and that we collect about you. This policy tells you about how we use the personal data we collect about you when you use our website. 

HOW DO WE COLLECT YOUR PERSONAL DATA, WHAT DO WE COLLECT AND WHAT DO WE DO WITH IT?

Outlined below are the personal data that we may collect from you during your use of our website and how this is used by Sajbaki. How and what personal data do we collect? What do we do with it?

We collect your full name, address, email address, phone number when you register for an account with us.

  • register your account with us
  • store your details, so it is easier for you to login/order on your next visit.
  • process and deliver any orders you place with us.
  • check you are old enough to use our website.
  • send you updates about our services (including updates to our terms and policies).

We collect your email address when you register to receive our news and latest information by email.

  • to ensure you receive all the latest news and information about our new product releases, offers, discounts and events.
  • to send our latest information and news to you by email and/or text message (unless you notify us that you do not want us to).

We collect your full name, delivery address, billing address, email address, phone number and payment details when you order products.

  • to process your order, payment and deliver the products to you.
  • we may also use your email address and phone number to send you our latest news and information by email and/or text message (unless you notify us that you do not want us to).

Details of your previous orders, browsing history on our website and products stored in your wish list.

  • to analyse what products/offers we think you will like.
  • suggest these to you via your account.

Your name, email address and any other information you include in your message when you send us a message on our website, by post, email, phone or on any of our social media pages (Facebook and Instagram).

  • to deal with your comment/question and contact you, if necessary.

Your name, email address and any other information you provide to us when you take part in any competition we operate on our website or any of our social media sites.

  • For you to enter into the competition.
  • with your consent, to send you details of our products, offers and events which we think will be of interest to you by email or text message.

Technical information about your computer, tablet or phone, including your IP address, screen resolution, browser type, operating system software type and device type.

  • to enable you to store your preferences on your device (For example, save your login details).
  • display adverts to you about our products and offers which we think you might like when you are browsing.
  • to analyse whether you enjoy reading the communications we send to you (by checking whether you have opened or taken advantage of any of the offers we sent).
  •  to improve our website, so it is easier for our customers to use.

We may also collect, use and share data relating to you which is not “personal data”, such as demographic data or details of your typical use of our website. You can not be identified from this information. We will use this information to improve our website, tailor our marketing strategy and help us stock products we think you will like.

OUR LAWFUL BASIS FOR WHAT WE DO WITH YOUR PERSONAL DATA

We will never use your personal data unlawfully. We have set out below our lawful basis for the various ways we use your personal data. 

Creating and maintaining your account.

  • Performing our contract with you.
  • Some of this information will also be required for legal reasons such as fraud prevention.

Processing and delivering orders to you and dealing with returns, refunds and other customer service queries.

  • Performance of our contract with you (we need to do this to provide our products to you).
  • Some of this information will also be required for legal reasons such as fraud prevention and for our legitimate interests of defending against any claims made against us.

Sending you details of our products, offers and events by email and/or text message.

  • Our legitimate interests of communicating with our customers to notify about our new products, offers and events and growing our business.

Displaying our products and offers we think will be of interest to you on our site and third party sites (including social media accounts).

  • Your consent (where this involves the use of cookies) and our legitimate interests of serving relevant advertisements to you, to make you come back to our website and see all the great products we have on offer.

Analysing your purchase and browsing history, wish list and engagement with our communications.

  • Our legitimate interests of ensuring that we are targeting our customers effectively, which means that you do not receive news and information that is irrelevant and we can ensure that we are creating the best possible experience for our customers so they keep coming back to Sajbaki.

Dealing with your comments/questions (not necessarily related to a specific order).

  • Our legitimate interests of ensuring that we provide the best possible customer service.

Improving and securing our website and app.

  • Legal requirement of preventing fraud and our legitimate interests of ensuring that our website works effectively, is secure and reflects our customers browsing habits.

MARKETING

Where you have made a purchase from our website, we want to make sure that you are kept up to date with all the latest products, events and offers available on our website, so will send you messages by email and/or text message unless you tell us that you do not want to continue receiving these messages by ‘unsubscribing’ or contacting us.

Where we are relying on consent to sending you marketing communications, you can withdraw your consent at any time by following the unsubscribe link in any messages you receive from us. Please note that if you opt-out of receiving messages relating to any reward program, you may miss out on exclusive offers and events.

CHILDREN

Children under the age of 13 should not make any purchases on our website. We may require you to verify your age when you register for an account with us.

SHARING OF PERSONAL DATA

We do not sell your personal data to any third parties. We may share your personal data with our carefully selected third party service providers who help us provide our services to you, including:

  • Our logistics/warehouse service provider.
  • Our couriers and/or delivery companies.
  • Our payment providers.
  • Our professional partners, including our marketing agencies and website hosts.
  • Our IT and technical service providers.

In certain circumstances, we may also need to share your personal data with our legal advisers, bankers, auditors, insurers,regulators and with any third parties to whom we choose to sell or transfer any part of our business or assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to use your personal data for specified purposes and in accordance with our instructions.

DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such information. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Our website may include links to third-party websites, plug-ins and apps. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website and app you visit.

HOW LONG WILL WE KEEP YOUR INFORMATION FOR?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. 

We will retain your name, email address, address, phone number, details of previous purchases, searches and items saved in your wish list, which we collect when you hold an account with us for such time as you continue to hold an account with us.

We will retain your name, email address, delivery address and billing address which you provide to us when you make a purchase on our website and all our correspondence with you.

Where you register to receive our latest news, products and offers, we will keep your contact details (generally your email address and/or phone number) for such time as you wish to continue to receive such updates from us. Alternatively you can ‘unsubscribe’ to stop receiving marketing emails.

CHANGES TO THIS POLICY

We may change this policy from time to time to reflect how we are processing your personal data so you should review this policy regularly.